Privacy Policy

Crowell's Auto Detailing ("Crowell's," "we," "us," or "our") provides auto detailing, paint correction, ceramic coating, mobile, fleet, and boat detailing services in Jasper, Alabama, Starkville, Mississippi, and the surrounding areas. This Privacy Policy explains what information we collect when you visit crowellsautodetailing.com, contact us, book a service, message us on social media, or receive texts from us, and how we use and protect that information.

1. Information We Collect

Information you give us. When you request a quote, book an appointment, fill out a form, call, text, email, or message us, we may collect:

• Your name, phone number, and email address
• Service address or location (for mobile and on-site services)
• Vehicle or boat details such as year, make, model, size, condition, and photos you send us
• Services you're interested in, appointment preferences, and notes you share with us
• Billing details needed to complete a payment or deposit (card payments are processed by our payment providers; we do not store full card numbers)

Information collected automatically. When you use our website, we and our analytics and advertising partners may automatically collect your IP address, browser and device type, pages visited, links clicked, referring website, approximate location, and similar usage data through cookies, pixels, and similar technologies.

Information from third parties. If you submit a lead form or send a message through Facebook or Instagram, Meta shares the information you entered (such as your name, phone, email, and answers to form questions) with us. We may also receive information from Google (for example, if you contact us through our Google Business Profile) and from our booking platform.

2. How We Use Your Information

• Respond to your questions and provide quotes
• Schedule, confirm, perform, and follow up on your service
• Process payments, deposits, memberships, and warranty or coating maintenance records
• Send appointment reminders, service updates, and follow-up messages, including requests to review your experience
• Send offers about our services, such as maintenance plans or seasonal promotions, where permitted
• Operate, analyze, and improve our website, advertising, and customer experience
• Protect against fraud and comply with legal obligations

3. Text Messages (SMS)

If you give us your mobile number, you agree that Crowell's Auto Detailing may text you about your inquiry, quote, appointment, and service, including reminders, follow-ups, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchase.

We do not sell, rent, or share your mobile phone number or text messaging opt-in information with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages on our behalf.

4. Cookies, Analytics, and Advertising

Our website uses cookies and similar tools from third parties, including Google Analytics, Google Tag Manager, Google Ads, the Meta (Facebook) Pixel, and Microsoft Clarity. These tools help us understand how visitors use our site (Microsoft Clarity may record anonymized mouse movements, clicks, and scrolling to show how pages are used), measure the results of our ads, and show our ads to people who may be interested in our services.

You can control cookies through your browser settings. You can also learn more or opt out here:

• Google: Ad Settings and the Google Analytics Opt-out Add-on
• Meta: Facebook Ad Preferences
• Microsoft: Microsoft Privacy Statement
• Industry opt-out: Digital Advertising Alliance

Some browsers offer a "Do Not Track" signal. Because there is no common standard for how to respond to these signals, our website does not currently respond to them.